Social Media Following Versus Community

Off my beaten path of news sources, I read a great article that ended on a sad note. The first four (4) of Avery Wilmer's five (5) tips are true, in the general sense, and we agree on the fact that a community should be hungry for your products. It is really a good article. In my experience, however, building a social media community for 'sales first' rarely creates a community of long-term advocates. A social media manager hired to 'push numbers', particularly in terms of revenue, may yield short-term results, but will work harder to get sustainable community.

Following versus Community

A social media following built for 'sales', rather than 'community', is the reason many clients come in frustrated. You need to optimize your time online. Sales-based following: you do all of the leg-work only to have followers buy once, become inactive and not spread the word. Community: advocates do a lot of that work for you, from buying to sharing and engaging. Social media for business has to be about building the right community first - that's what social media was designed for - sales, referrals, donations, partnerships come as a result of that.

Successiory Blog: Social Media Following Versus Social Media Community - build relevant community not short term following.

Successiory Blog: Social Media Following Versus Social Media Community - build relevant community not short term following.

Social Media Strategy

Personal Branding Blog ( wrote on content management and engagement, which are core to building relevant, sustainable community on social media. They offered tips you can implement readily, whether you're managing your own social media or outsourcing to a consultant. For a community that evolves and behaves in a way that complements your business needs, however, nothing beats a sound social media strategy. Know, at least:

  1. The gaps social media can close for your business
  2. The tools, training and resources you need to close those gaps
  3. The metrics relevant to you that must be monitored to continuously refine performance

This gets you past counting "Likes" and "Followers" without knowing what this means for your end goals.

Community for Business

Your goals in business, even without social media, will include building a network of people that will bring you business - a community - from suppliers to partners and customers. Sales, referrals, donations, partnerships - all benefit from people you've connected with, who want to share the 'good news' about you. Social media is the same. It's about the network, the online community, and it's reach that goes well beyond what your social media manager can do on his/her own.

Best Use of Your Time

Remember, using tools as they were intended to be used - from a screwdriver or a car to social media - is the best way to maximize the value you get from them. If you're using social media for something other than community, you'll never get to your yield on Pareto's 80/20 Principle. Let 20% of your time bring in 80% of your business.

Crystal-Marie S

(2016-Aug-18) On paper, my career began in 2001, spans Successiory (2009), my MBA from the Schulich School of Business (2010), two countries and several industries, including business strategy, social media consulting, environmental and engineering consulting, higher education and more (see LinkedIn). 

In 2015, I was nominated for Canadian Association of Marketing Professionals (CAMP) Awards,Entrepreneur of the Year and became an bestseller on August 9th 2015. I spoke at 12 events in 2015 alone, including several GroYourBiz Advisory Boards, Bank of Montreal (paid), Iler Campbell’s Tools Conference and Toronto Public Libraries’ Small Business (sometimes paid) series. I think I love speaking!

On a personal note, I'm an MBA, entrepreneur, millennial, dancer, author and so much more yet, like you, I don't fit the stereotypes. After years of workaholism and the health and relationship losses that go with that lifestyle, I've stopped 'paying lip service' to terms like authenticity, self care and sustainability. My health scare pushed me into living them. Here's hoping I can inspire you to live and work better without learning the hard way. Welcome. Still curious? More here...

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